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Service Operations Management (DLMSM)

Modulbezeichnung: Service Operations Management

Modulnummer:

DLMSM

Semester:

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Dauer:

Minimum 1 Semester

Modultyp:

Pflicht

Regulär angeboten im:

WS, SS

Workload: 150 h

ECTS Punkte : 5

Zugangsvoraussetzungen:

None

Unterrichtssprache:

Englisch

Kurse im Modul:

Workload:

Self-study: 110 h
Self-examination: 20 h
Tutorials: 20 h

Kurskoordinatoren/Tutoren::

Please see the current list of tutors on the Learning Management System.

Modulverantwortliche(r):

Caterina Fox

Bezüge zu anderen Programmen:

  • Path to Master

Bezüge zu anderen Modulen im Programm:

None

Qualifikations- und Lernziele des Moduls :

On successful completion of this module, students will be able to:

  • create efficient service production delivery systems
  • forecast and use capacity, resource, and supply chain management strategies
  • transform service inputs into service outputs effectively
  • understand various service operations subsystems and tools
  • use process, quality, and project management concepts
  • develop an operations strategy
  • design a service to optimum customer satisfaction level

Lehrinhalt des Moduls:

  • The characteristics of service operations management
  • Process strategy
  • Service design decisions
  • Forecasting
  • Capacity management
  • Facilities management
  • Improvement
  • Supply chains in services
  • Customer experience

Lehrmethoden:

See the contributing course outline

Literatur:

See the contributing course outline

Anteil der Modulnote an der Gesamtabschlussnote des Programms :

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Prüfungszulassungsvoraussetzung:

Abschlussprüfungen:

See course outline

DLMSM01:
Written Assessment: Written Assignment (100%)